专题：AI in Service Interactions

This cluster of papers explores the impact of artificial intelligence, service robots, and chatbots on the service industry, focusing on customer experience, hospitality, marketing, voice assistants, human-robot interaction, and technology adoption.
最新文献
The effects of over-reliance on AI dialogue systems on students' cognitive abilities: a systematic review

review Full Text OpenAlex

Uncovering post-adoption usage of AI-based voice assistants: a technology affordance lens using a mixed-methods approach

article Full Text OpenAlex

Societal impacts of chatbot and mitigation strategies for negative impacts: A large-scale qualitative survey of ChatGPT users

article Full Text OpenAlex

Halal tourism and ChatGPT: an overview of current trends and future research directions

article Full Text OpenAlex

Beyond ChatBots: ExploreLLM for Structured Thoughts and Personalized Model Responses

article Full Text OpenAlex

Designing Home Automation Routines Using an LLM-Based Chatbot

article Full Text OpenAlex

Predicting the use of chatbot systems in education: a comparative approach using PLS-SEM and machine learning algorithms

article Full Text OpenAlex

Acceptability lies in the eye of the beholder: Self-other biases in GenAI collaborations

article Full Text OpenAlex

The effect of ChatGPT on EFL students' social and emotional learning

article Full Text OpenAlex

Leveraging Marketing Strategies to Help Consumers Make Decisions Using Metaverse Technologies

book-chapter Full Text OpenAlex

近5年高被引文献
Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

article Full Text OpenAlex 2968 FWCI155.23638411

What Is the Impact of ChatGPT on Education? A Rapid Review of the Literature

review Full Text OpenAlex 1491 FWCI78.16756247

What if the devil is my guardian angel: ChatGPT as a case study of using chatbots in education

article Full Text OpenAlex 1345 FWCI70.31941363

Students’ voices on generative AI: perceptions, benefits, and challenges in higher education

article Full Text OpenAlex 1225 FWCI64.09321555

Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI

article Full Text OpenAlex 856 FWCI81.41676286

Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review

review Full Text OpenAlex 856 FWCI90.8707024

ChatGPT for Language Teaching and Learning

article Full Text OpenAlex 833 FWCI212.78392541

Generative AI and the future of education: Ragnarök or reformation? A paradoxical perspective from management educators

article Full Text OpenAlex 823 FWCI333.88889684

Information technology and Gen Z: The role of teachers, the internet, and technology in the education of young people

article Full Text OpenAlex 806 FWCI388.9052108

Systematic literature review on opportunities, challenges, and future research recommendations of artificial intelligence in education

article Full Text OpenAlex 796 FWCI155.66006213