专题：AI in Service Interactions

This cluster of papers explores the impact of artificial intelligence, service robots, and chatbots on the service industry, focusing on customer experience, hospitality, marketing, voice assistants, human-robot interaction, and technology adoption.
最新文献
EFL teachers’ generative artificial intelligence (GenAI) literacy: A scale development and validation study

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Proceedings of the 7th ACM Conference on Conversational User Interfaces

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The high-dimensional psychological profile of ChatGPT

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AI Companions Reduce Loneliness

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From scripted replies to intelligent assistance: A study on artificial intelligence chatbots in user support

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Multinational Attitudes Toward AI in Health Care and Diagnostics Among Hospital Patients

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Designing Chatbots for Educational Leadership

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Artificial Social Influence via Human-Embodied AI Agent Interaction in Immersive Virtual Reality (VR): Effects of Similarity-Matching During Health Conversations

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Incentives, Framing, and Reliance on Algorithmic Advice: An Experimental Study

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Generative AI Meets Service Robots

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近5年高被引文献
Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

article Full Text OpenAlex 2521 FWCI97.058

What Is the Impact of ChatGPT on Education? A Rapid Review of the Literature

review Full Text OpenAlex 1241 FWCI25.067

What if the devil is my guardian angel: ChatGPT as a case study of using chatbots in education

article Full Text OpenAlex 1163 FWCI45.023

Students’ voices on generative AI: perceptions, benefits, and challenges in higher education

article Full Text OpenAlex 909 FWCI33.64

Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI

article Full Text OpenAlex 759 FWCI62.261

Information technology and Gen Z: The role of teachers, the internet, and technology in the education of young people

article Full Text OpenAlex 707 FWCI327.982

Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review

review Full Text OpenAlex 679 FWCI13.507

ChatGPT for Language Teaching and Learning

article Full Text OpenAlex 675 FWCI147.108

Generative AI and the future of education: Ragnarök or reformation? A paradoxical perspective from management educators

article Full Text OpenAlex 639 FWCI183.524

Systematic literature review on opportunities, challenges, and future research recommendations of artificial intelligence in education

article Full Text OpenAlex 619 FWCI75.562