专题：AI in Service Interactions

This cluster of papers explores the impact of artificial intelligence, service robots, and chatbots on the service industry, focusing on customer experience, hospitality, marketing, voice assistants, human-robot interaction, and technology adoption.
最新文献
Acknowledgment to the Architects of Artificial Intelligence

article Full Text OpenAlex

Exploring the Role of AI Adoption in Under-Resourced Students’ Psychological Needs Satisfaction and Frustration: A Fresh Perspective from METUX Model

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What’s the Chatter About AI and School Leaders?

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ChatBDI: Think BDI, Talk LLM

article Full Text OpenAlex

Generative AI Chatbot Prompting for Excellent Customer Service in Tourism

article Full Text OpenAlex

The impact of AI on service employees: a systematic review

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Assessment of Short-Answer Questions by ChatGPT in a Medical School Course

article Full Text OpenAlex

Transforming E-Commerce with AI: Navigating Innovation, Personalization, and Ethical Challenges

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AI-enhanced cross-cultural learning with contextualization, personalization, and socialization in authentic contexts

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From novelty to necessity: Understanding CRM-driven service robot adoption in Iraqi restaurants through UTAUT3

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近5年高被引文献
Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

article Full Text OpenAlex 3317 FWCI128.1431

What Is the Impact of ChatGPT on Education? A Rapid Review of the Literature

review Full Text OpenAlex 1619 FWCI62.7822

Students’ voices on generative AI: perceptions, benefits, and challenges in higher education

article Full Text OpenAlex 1499 FWCI57.906

What if the devil is my guardian angel: ChatGPT as a case study of using chatbots in education

article Full Text OpenAlex 1460 FWCI56.473

Generative AI

article Full Text OpenAlex 989 FWCI173.9286

ChatGPT for Language Teaching and Learning

article Full Text OpenAlex 945 FWCI166.932

Generative AI and the future of education: Ragnarök or reformation? A paradoxical perspective from management educators

article Full Text OpenAlex 919 FWCI241.5414

Systematic literature review on opportunities, challenges, and future research recommendations of artificial intelligence in education

article Full Text OpenAlex 878 FWCI115.3741

Artificial intelligence (AI) applications for marketing: A literature-based study

article Full Text OpenAlex 802 FWCI107.3508

What factors contribute to the acceptance of artificial intelligence? A systematic review

review Full Text OpenAlex 792 FWCI157.0987