闲在心上：想请教‘user-initiatedILL’这该如何翻译？
牛牛：我认为是interlibraryloan的简称。
闲在心上：DespitetheamountofinformationavailableontheWeb,resourcesharingremainsanimportantlibraryservice.Anincreasinglytechnologysavvypopulationandadvancesinuser-initiatedILLanddocumentdeliveryhavegreatlyincreasedthespeedofdeliveryandusersatisfaction.Althoughlocalproceduresdiffer.establishedprotocolsforresourcesharingtransactionshelpprovidethenecessaryqualitiesofconsistency,accountability,andefficiencywhichmaketheservicespracticable.Thetypicalborrowingprocessforthephysicalloanofmaterialsincludesthefollowingsteps。
牛牛：显然文中讲的是文献传递和馆际互借。